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Cosmic Guide – Terms of Service

Effective Date: 8 August 2025

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Welcome to Cosmic Guide, part of The Lunarverse Ltd.  Cosmic Guide’s (“Cosmic Guide”, “we”, “us” purpose is to make astrology accessible to people, for spiritual growth. 

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These Terms of Service (“Terms”) govern your use of Cosmic Guide, a mobile application, website and any related services (collectively, the “Service” “Services”) owned and operated by The Lunarverse Ltd (“we”, “us”, “our”).  They are a binding contract between You and Cosmic Guide, part of The Lunarverse Ltd. 

By downloading, accessing, or using Cosmic Guide, you agree to be bound by these Terms. These Terms include the provisions in this document as well as those in the Privacy Policy and Cookie Policy.  Your use of or participation in certain Services may also be subject to additional policies, rules and/or conditions (“Additional Terms”), and you understand and agree that by using or participating in any such Services, you agree to also comply with these Additional Terms.  

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PLEASE READ THE TERMS CAREFULLY. Our services are subject to the following terms.  If you do not agree, do not use the Service.

 

1. About Cosmic Guide, part of The Lunarverse Ltd.

Cosmic Guide is a digital application offering AI-powered astrological content, personalised guidance, and related wellbeing information. The Service is intended for informational and entertainment purposes only and should not be relied upon for medical, legal, financial, or other professional advice.  You understand that You are solely responsible for your use of the services.

 

2. Eligibility

You must be at least 18 years old to use Cosmic Guide. By using the Service, you confirm that you meet this requirement.

The Service is not directed to anyone under the age of 18, and we do not knowingly collect personal data from individuals under this age. If we discover that we have inadvertently collected personal data from someone under 18, we will delete it promptly.

 

3. Accounts

When creating an account, you agree to provide accurate, complete information and to keep it updated. You may not select as your Cosmic Guide User I.D a name that you do not have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission. 

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You will only use the Services for own, internal, non-commercial, personal use and not on behalf of or for the benefit of any third party.  You will use the Services in accordance with the laws that are applicable to You.

You represent, warrant, and agree that you will not provide, upload, post, transmit, or otherwise contribute any content, information, or other material to Cosmic Guide, nor use or interact with the Service, in any way that:

  • infringes, misappropriates, or violates the intellectual property rights or any other rights of any person or entity (including Cosmic Guide and The Lunarverse Ltd);

  • breaches any applicable law or regulation, including (without limitation) data protection laws, export control laws, or is for any purpose not reasonably intended by The Lunarverse Ltd;

  • is violent, harmful, dangerous, fraudulent, deceptive, threatening, harassing, discriminatory, defamatory, obscene, or otherwise objectionable;

  • promotes or encourages illegal or harmful activities or substances;

  • compromises the security of your Cosmic Guide account or anyone else’s (including allowing another person to log in as you);

  • attempts in any way to obtain the password, account details, or other security information of any other user;

  • impersonates or misrepresents your identity, or your association with any person or organisation;

  • identifies any individual under the age of 18 (including by name, address, image, or video), or any individual over the age of 18 without their explicit consent;

  • uses the Service for any commercial purpose or the benefit of any third party, except as expressly permitted in these Terms;

  • collects or stores personal data from the Service or other users without their express permission;

  • attempts to breach or circumvent the security of any computer network, or attempts to crack any passwords or encryption codes;

  • runs any form of automated process, mass messaging system, “spam”, or any process that operates while you are not actively using the Service, or that otherwise interferes with the proper operation of the Service (including placing an unreasonable load on our systems);

  • engages in “crawling”, “scraping”, or “spidering” of any part of the Service, data, or content (whether manually or by automated means);

  • copies, stores, or reproduces any substantial portion of the content available through the Service;

  • decompiles, reverse engineers, disassembles, or otherwise attempts to derive the source code, algorithms, or underlying ideas of any part of the Service;

  • encourages or enables any other individual to engage in any of the above activities.

A breach of any of the above will constitute grounds for immediate suspension or termination of your right to use or access Cosmic Guide.

 

 

4. Payments, Subscriptions & Gift Cards

  • Certain features require a paid subscription or one-time purchase.

  • Gift cards are non-refundable and may only be redeemed within Cosmic Guide. Expiration and redemption rules are set at the time of purchase and in accordance with applicable law.

  • All payments are processed through third-party platforms (Stripe, Apple App Store, Google Play Store, or other payment providers). We do not store your payment information.

  • Prices and features may change, but changes will not affect any ongoing subscription period you have already paid for.

  • Subscriptions & Auto-Renewal: Certain features of Cosmic Guide require a paid subscription.  Subscriptions are billed in advance on a recurring basis (e.g., monthly or annually) and will automatically renew at the end of each billing cycle unless cancelled.  You can cancel your subscription at any time through your Apple App Store or Google Play Store account settings.  Cancellations take effect at the end of the current billing cycle. No refunds are provided for partial periods.

  • Consent to Charges: By starting a paid subscription, you authorise the applicable app store to charge you the subscription fee (including any applicable taxes) at the rate in effect at the time of renewal, using the payment method you have provided. You confirm that you have the legal right to use the payment method supplied.

  • Changes in Fee.  We may change the subscription fees from time to time.  Any changes will be communicated in advance in accordance with applicable law, and will take effect at the start of your next billing cycle.  If you do not agree to the new fees, you may cancel your subscription before the changes take effect.

  • Promotional Codes & Offers: Promotional codes, discounts, and free trial offers are subject to the terms stated at the time of offer.  They may be used only once per user, have no cash value, and may expire without notice.  We reserve the right to withdraw or modify promotional offers at any time.

  • Disputes & Failed Payments:  If a payment is disputed, reversed, or fails, we may suspend or terminate your access to the Service until the issue is resolved.  Any dispute relating to payments should be raised promptly with your payment provider (Apple App Store or Google Play Store) and, if applicable, with us.

  • Accurate Billing Information: You agree to provide and maintain accurate, complete, and up-to-date billing information.  Failure to do so may result in suspension or termination of your subscription.

  • Refunds: Except where required by law, subscription fees and one-time purchases (including non-refundable gift cards) are not refundable once the billing period has started.

 

 

5. Cancellation & Termination

  • You may cancel your subscription at any time via your App Store or Google Play Store account settings. Cancellation stops future charges but does not provide refunds for the current billing period.

  • We may suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or unlawful activity.

  • Force Majeure: We will not be liable or responsible for any failure or delay in performance caused by events outside our reasonable control, including but not limited to acts of God, flood, fire, epidemic, war, governmental action, labour disputes, internet or telecommunications failures, or outages of third-party services.

 

6. Third-Party Services

Cosmic Guide integrates or interacts with third-party platforms and services, including but not limited to:

  • Apple App Store and Google Play Store (for app distribution and payments)

  • Third Party Large Language Model Service (for certain AI-powered responses and guidance)
    We are not responsible for the availability, accuracy, or content of third-party services, and your use of them may be subject to their own terms and privacy policies.

 

7. Disclaimer of Warranties

Cosmic Guide is provided on an “as is” and “as available” basis. We make no guarantees that the Service will be uninterrupted, error-free, or meet your expectations.

Astrological and AI-generated content is subjective and interpretive. You agree that you are solely responsible for your own decisions and life choices, and you will not hold Cosmic Guide, its owners, or affiliates liable for any outcomes, consequences, or losses arising from use of the Service.

AI-Generated Content:  Some content provided in the Service is generated by artificial intelligence. While we aim for accuracy and relevance, AI-generated content may contain errors or omissions and should not be relied upon as a sole source of decision-making.

 

8. Limitation of Liability

You agree to indemnify, defend, and hold harmless The Lunarverse Ltd, its officers, directors, employees, contractors, and agents (“we”, “us”, “our”) from and against any and all claims, demands, proceedings, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:


(a) your use of the Cosmic Guide app and related services, including any actions taken by a third party using your account; and
(b) your breach of these Terms or any applicable law.

We will use reasonable efforts to notify you of any claim or legal proceeding for which we seek indemnity, but any delay or failure to provide such notice will not limit your indemnity obligations.

 

To the fullest extent permitted by law, Cosmic Guide, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, resulting from your use of or inability to use the Service.

Consumer Rights:  Nothing in these Terms affects your statutory rights as a consumer under the laws of England and Wales.

 

Dispute Resolution & Governing Law

Governing Law: These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, the laws of England and Wales.

Good Faith Resolution: Both parties agree to use reasonable efforts to resolve any dispute or claim through good faith discussions before commencing formal legal proceedings.

Arbitration: If both parties agree in writing, any dispute may be referred to and finally resolved by arbitration under the Arbitration Act 1996, by a sole arbitrator appointed by agreement of the parties. The seat of the arbitration shall be England, and the arbitration shall be conducted in the English language.

Jurisdiction: Subject to clause 3, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Individual Dispute Resolution:  Any dispute, claim, or legal action between you and The Lunarverse Ltd shall be conducted and resolved on an individual basis only and not jointly with any other customer or user. You agree not to participate in, or act as a representative or member of, any group litigation order, collective action, or other combined proceeding against The Lunarverse Ltd, unless such participation is required by applicable law.

Severability: If any part of this section is found to be invalid or unenforceable, the remaining parts will continue in full force and effect.

 

9. Privacy & Data

  • We respect your privacy and do not sell personal data to third parties.

  • We may collect and process data in accordance with our Privacy Policy for the purposes of operating and improving the Service.

  • Any anonymised or aggregated usage data may be used for analytics, but it cannot be used to personally identify you.

  • Compliance with Laws:  We may disclose user information to law enforcement or other authorities if required by applicable law, court order, or governmental regulation.

 

10. Copyright & Intellectual Property

All content within Cosmic Guide, including text, graphics, logos, images, and software, is the property of The Lunarverse Ltd or its licensors and is protected by intellectual property laws.

All content, features, and functionality available through Cosmic Guide — including, without limitation, text, graphics, logos, icons, images, videos, audio, data compilations, software code, and AI-generated content — are the property of The Lunarverse Ltd or its licensors, and are protected by copyright, trade mark, and other intellectual property laws in the United Kingdom and internationally.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial use only, strictly in accordance with these Terms.

You must not:

  • copy, reproduce, distribute, modify, adapt, translate, or create derivative works from any part of the Service or its content;

  • publicly display, perform, or communicate any content from the Service without prior written consent from The Lunarverse Ltd;

  • remove, obscure, or alter any copyright, trade mark, or other proprietary rights notices contained in or on the Service;

  • use any part of the Service or its content for commercial purposes without our express written permission.

All rights not expressly granted in these Terms are reserved by The Lunarverse Ltd.

Severability:  If any provision of these Terms is found by a court or other competent authority to be invalid or unenforceable, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

 

Entire Agreement:  These Terms, together with our Privacy Policy, Cookie Policy, and any Additional Terms applicable to specific Services, constitute the entire agreement between you and The Lunarverse Ltd regarding the Service and supersede any prior understandings or agreements, whether written or oral.

 

Assignment:  We may assign, transfer, or subcontract our rights and obligations under these Terms without your consent. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

 

11. Changes to the Terms

We may update these Terms from time to time. Continued use of the Service after changes means you accept the updated Terms.

 

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.

Survival:  Any provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

 


For questions about these Terms or the Service, please contact:
The Lunarverse Ltd
First Floor, Twisted Stone, Pyrford, GU22 8UE, UK.

Email:  insight@cosmicguide.ai

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